At the highest level the MySupport process works as follows:
- Register servers and Oracle products with Oracle MySupport. This provides instant visibility to Oracle regarding your configurations.
- Use community based model for researching issues and providing feedback. This includes feedback on patches.
- Use the Oracle Enterprise Manager (OEM) to review patches that are applicable to your environment, research dependencies and apply patches.
- Oracle would monitor bugs/defects based on information being fed into the system by all customers, detect trends and proactively advise on patches that are relevant to your environment.